Comments & Complaints

We aim to provide the best possible service to our patients but misunderstandings do sometimes happen. Please feel free to discuss any concerns at the time when they occur. We aim for a speedy resolution of problems to a mutual satisfaction.

The doctors and practice manager are available to discuss any problems.

Comments and complaints can be raised with NHS England as commissioners of primary care 0300 311 22 33.


Your medical records are held in strictest confidence. Information is only passed on with your consent, within the confines of the NHS, by law, or if in the public interest.

The practice is computerised and certain details of your medical records are kept on computer. These are strictly confidential and the practice is registered with the Data Protection Act.


The practice maintains that violent or abusive behaviour towards the doctors or staff will not be tolerated and may result in your removal from our list.

Freedom Of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from reception.

The Richmond Practice 2 Iris Hay Homeopathy
© Neighbourhood Direct Ltd 2017
154 Sheen Road, Richmond, Surrey, TW9 1UU
  • Telephone 020 8940 2802 / 020 8940 3228
Practice Website supplied by Oldroyd Publishing Group
The Richmond Practice 2 Iris Hay Homeopathy
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